Returns
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. In special cases, store credit is issued up to 30 days after the delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require you email returns@annavese.com and include your receipt of purchase and order number.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for return. Any item that is returned more than 14 days after delivery date will be subject to store credit up to 30 days and nonrefundable thereafter.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 days.
Late or missing refunds
If you have not received a refund, first check your bank account and then contact your credit card company. It may take some time before your refund is officially posted.
The next step is to contact your bank as there is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund, please contact us at
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@annavese.com and send your item to: ANNA VESE HOUSE LLC, 9461 Charleville Blvd., Suite 524, Beverly Hills CA 90212, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: ANNA VESE HOUSE LLC, 9461 Charleville Blvd., Suite 524, Beverly Hills CA 90212, United States.
For orders outside of the U.S.A, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For orders outside of the U.S.A., be sure to include trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any other questions or concerns please email us at returns@annavese.com.